Privacy Policy – Sonnets By Tata Coffee

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Customers privacy is of utmost importance to us. We, understand the importance of privacy and therefore protecting our customer’s privacy is our top priority and we take necessary endeavor to prevent the misuse of any information shared by customer while shopping from this website. For the purpose of this privacy policy, the terms “we”, “our”, “us”, “Tata Coffee” refers to the owner of, which is a subsidiary of Tata Consumer Products Limited and the terms “you”, “your”, “customer”, “user” refers to the user or viewer of the website.

The present privacy policy (hereinafter referred to as” Privacy Policy”) covers as to how Sonnets by Tata Coffee or anyone dealing one behalf of Tata Consumer Products Ltd.  shall collect, use, disclose, transfer and store the customer’s / users information. Customer /users are advised to familiarize themselves with this Privacy Policy.

By accessing or using the website viz., Sonnets by Tata Coffee you expressly consent to us to use and/or disclose yours/ customers/ users’ personal information in accordance with this Privacy Policy. This Privacy Policy shall be deemed to be incorporated into the Terms of Use and shall be read in addition to the Terms of Use. In the event of any inconsistency or ambiguity arising between the Terms of Use and the terms of this Privacy Policy, the provisions in this Privacy Policy to the extent of such inconsistency or ambiguity, shall prevail.


Collection and use of information

While registering with, or ordering from, you will be required to furnish some information like name, address, postal code, gender, e-mail address, contact number, payment details, payment card details, etc. We may also gather information about your access to our website, no. of times you have visited our website and the services/products accessed/purchased by you at our website. This information is used by us to personalize your shopping experience, to process your transactions, deliver your orders, process payment and to make communication regarding your order and/or our products and services. The name, contact number, postal and e-mail address are used by us for contacting you for the fulfillment of your order, sending you information and promotional codes and notifying you about any offer, updates or new service. The information is also used by us staff members/fulfillment partners, who are involved in the completion of your transaction. Apart from personal information, we may also collect non-personally-identifiable information such as, but not limited to, the IP address, the operating system, type of browser, duration of accessing the website, date and time when the website has been accessed. This information is used by us for diagnostics purpose which will help us to identify fraudulent use and also help us to prevent your device from fraud, as well as for analysing the performance of


Securing the information

A variety of security measures are administered by to ensure that the user’s information are protected and are not misused with or exposed to the third party. We do not engage in selling, renting, or trading of personal information to third parties.


Posting of information in public areas

The information posted by the users in the public areas such as comment box, or in the online forums of Sonnets by Tata Coffee are free to the access of other person and Sonnets by Tata Coffee has no control over it. Sonnets by Tata Coffee shall not be held responsible for the use of such information by any third party.


Cookies uses cookies for improving and customizing customer shopping experience. Cookies is a piece of a data which is sent by the website and stored in the user web browser. It helps the website to load user’s previous activity anytime when the website is reloaded. We use cookies to keep a track on user’s activity so that it can recall your given information and preferences, every time when you load the website thereby making your use of the website faster and convenient. Use of cookies may also store your password for accessing the website so that you can automatically be directed your account on the website. Cookies do not carry viruses nor install malware on the host computer. However, the use of cookies is optional and it is upon the discretion of the user to accept or decline cookies. User may also changes their browser setting to decline all or any of the cookie. Accepting the cookie is not essential for accessing , but declining cookie may prevent you from accessing some features of the website thereby restricting your use of the site.


User consent

By continuing to use and providing us with your information, you consent to our privacy policy and permit us to use your information in the manner set in Sonnets by Tata Coffee privacy policy.


Changes to privacy policy

We reserve all the right to make changes in the privacy policy without prior notice to the user. Such changes will be posted on this page and will come to effect on the date of posting of such changes in the Privacy Policy page. We assure that such changes would not lessen the protection promised to the users for securing their privacy.

Unless stated otherwise, the Privacy Policy applies to all information and data that has been provided by you or has been collected by us from your access of the site.


No Liability

a) We shall not responsible for any breach of security or for any actions of any third parties that receive the User’s Personal Information.

b) Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of the user’s information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

c) A “Force Majeure Event” shall mean any event that is beyond the reasonable control of us and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of us and which we are not able to overcome



If you have any queries regarding the privacy policy or feedback or suggestion, feel free to contact us at

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